Health is a mission-driven organization committed to making every patient’s life better — mind, body and spirit. Delivering high quality patient care is central to our Mission and to our ministry.
We want you to feel confident that you will receive the finest possible care when you come to us. Anything less would fall short of what the Sisters who founded our health system expect from us — and of what we expect from ourselves.
Understanding the stakeholders’ key concerns and expectations.
Responding coherently and speedily to issues and concerns.
A handful of analytic frameworks for quality assessment have guided measure development initiatives in the public and private sectors. One of the most influential is the framework put forth by the Institute of Medicine (IOM), which includes the following six aims for the health care system.
Safe
Effective
Patient-centered
Timely
Efficient
Equitable
To promote a safe environment for patients and staff to facilitate a culture of quality throughout all organizations in the group. To provide a systematic approach to performance improvement activities. To promote high quality, cost effective services through the development and implementation of policies.
Promote effective communication. Foster staff education processes. Improve employee relations and promote employee satisfaction. Ensure all dohms and other regulatory requirements are included in performance measures. Establish priorities for performance improvement activities.
The quality model focuses on the customer (be they internal or external customers), supported by structures, processes and outcomes.
To promote quality education and training initiatives for the staff.
To manage and use client feedback data through complaints and surveys for continuous quality improvement.
To develop a culture of continuous improvement across the organization.
Process measures indicate what a provider does to maintain or improve health, either for healthy people or for those diagnosed with a health care condition. These measures typically reflect generally accepted recommendations for clinical practice. For example:
